GUARDSMAN® PROTECTION
Quality protection plans, streamlined claims submission and the best customer service professionals in the business – you can count on Godby Home Furnishings Guardsman® Plans to protect you when life throws a curveball.
Furnish Fearlessly
Gold Complete Plus
Furniture Protection Plan
Help protect your new fabric furniture from the stains and damage of a life well lived.
Because creativity can happen anywhere, act now to help your furniture outlast years of creativity. The Guardsman® Gold Complete Plus Furniture Protection Plan let's you Furnish Fearlessly, knowing the expert Guardsman technicians can remove accidental stains and repair your furniture to a look you'll love a long, long time.
Covered Stains and Damage*
Fabric
Leather
Wood
Any household stains
✔
✔
✔
Human and pet biological stains (except perspiration, hair & body oil)
✔
✔
✔
Punctures, cuts, tears, rips*
✔
✔
Burns (not caused by fire)
✔
✔
✔
Zipper and button breakage
✔
✔
Seam separation
✔
✔
Heat marks (not caused by fire)
✔
Household pet damage**
✔
✔
✔
Failure to springs, frames, mechanisms, motors, levers, power, and remote cords used for sleeper, reclining, and inclining applications***
✔
✔
✔
Checking, cracking, bubbling, peeling of finish
✔
Scratches, gouges, chips
✔
Breakage (other than failure)
✔
Liquid marks or rings
✔
Loss of silvering on mirror
✔
Chips, scratches, breakage of glass or mirror
✔
Checking, cracking, bubbling, peeling of finish
✔
✔
✔
Household Stains such as:
Bleach
Marker
Grease
Crayon
Oil
Lotion
Grass
Cosmetics
Mud
Ink
Glue
Tar
Food & Beverage Stains such as:
Cheese sauce
Chocolate
Ice cream
Gum
Grass
Juice
Ketchup
Mayonnaise
Pizza
Popcorn
Soda
Wine
Human & Pet Biological Stains such as:
on fabric, leather, vinyl, and wood
Blood
Urine
Saliva
Vomit
Pet Stains (but not other pet-related damage)
Accumulation of stains, soil build-up over time, perspiration, hair and body oils are not covered by this plan.
Accidental Damage such as:
to wood and other hard surfaces
Breakage
Gouge
Bubbling
Heat mark
Liquid mark
Checking or finish
Chip, Cracking, Peeling
Scratch
Pet teeth marks
Cigarette burn
Loss of Silvering
to fabric, leather*, and vinyl
Cigarette burn
Puncture
Separated seam
Cut
Rip or tear
Broken frame
Mechanism failure
Claw tears
Fabric Complete
Furniture Protection Plan
Help protect your new fabric furniture from the stains and damage of a life well lived.
The Guardsman® Fabric Complete Furniture Protection Plan let's you Furnish Fearlessly, knowing the expert Guardsman technicians can remove accidental stains and repair your furniture to a look you'll love a long, long time.
Covered Stains and Damage*
Any household stains
Zipper and button breakage
Human and pet biological stains (except perspiration, hair & body oil)
Matching pieces
Burns(not caused by fire)
Seam separation
Punctures, cuts, tears, rips
Failure of springs, frames, mechanisms, motors, levers, power and remote cords used for sleeper, reclining and inclining applications.
Human & Pet Biological Stains such as:
Blood
Urine
Saliva
Vomit
Pet Stains (but not other pet-related damage)
Accumulation of stains, soil build-up over time, perspiration, hair and body oils are not covered by this plan.
Accidental Damage such as:
Cigarette Burn
Scissors cut or puncture
Separated seam
Rip or tear
Broken zipper or button
Mechanism failure
Electric Fireplace
5-Year Protection Plan
Protect your new electric fireplace from the stains and damage of a life well-lived.
Spend a little extra and you can protect your electric fireplace investment for years. The Guardsman® 5-Year Electric Fireplace Protection Plan let's you Furnish Fearlessly, knowing the expert Guardsman technicians can remove accidental stains and repair your fireplace to a look you'll love a long, long time.
Covered Stains and Damage*
Case Goods1
Electric Insert2
Food and beverage stains
Wiring
Liquid marks or rings
Blower and flame motors
Burns or heat marks(not caused by fire)
Remote transmitter and sensor
Scratches, gouges, chips
Control/circuit board
Checking, cracking, bubbling, peeling of finish
Fuse
Chips, scratches, breakage of glass or mirror
1 Cabinet (including fronts, louvers, doors, screens, hoods, frames, trim, surrounds, mantels)
2 After manufacturer warranty
Food & Beverage Stains such as:
Coffee
Chili
Chocolate
French fries
Ice cream
Juice
Milk
Mustard
Pizza
Popcorn
Popsicle
Potato Chips
Salsa
Sausage
Spaghetti
Wine
Accidental Damage To wood and other hard cabinet seurround surface such as:
Gouge
Bubbling
Cigarette burn
Chip
Cracking
Peeling
Heat mark
Liquid mark
Scratch
Checking of finish
Electric Insert Failure, caused by:
Blower motor
Fuse
Circuit board
Remote sensor
Wiring
Flame motors
Adjustable Bed Base
Protection Plan
Rest easy for a full 10 years.
You'll be on cloud nine with a Guardsman® Adjustable Base Protection Plan. Furnish Fearlessly, knowing the expert Guardsman technicians can repair your bed for a long, healthy and restful life.
Covered Stains and Damage*
Bed Frame
Mechanisms
Electrical
Structural breakage
Failed welds
Inclining
Reclining
Heating
Vibrating
Motors
Wiring
Remote control devices
Ultimate Defense Outdoor
Furniture Protection Plan
Help protect your new outdoor furniture from the stairs and damage of a well-lived life.
With outdoor furniture protection, it'll be blue skies and family cookouts for years! The Guardsman® Ultimate Defense Outdoor Furniture Protection Plan let's you Furnish Fearlessly, knowing the expert Guardsman technicians can remove accidental stains and repair your furniture to a look you'll love a long, long time.
Covered Stains and Damage*
Fabric
Umbrella
Hard Surfaces*
Propane Fire pit
Food and Beverage Stains
✔
✔
✔
Human and pet biological stains (except perspiration, hair & body oil)
✔
Ballpoint pen ink or marker
✔
Cosmetics, suntan lotions, and oils
✔
Bleach or chlorine
✔
Punctures, cuts, tears, rips*
✔
Burns (not caused by fire)
✔
✔
✔
Heat marks (not caused by fire)
✔
✔
Breakage (other than failure)
✔
Breakage of table tops
✔
✔
Breakage welds
✔
Breakage of rocker, swivel, glide, and recline mechanisms
✔
Scratches, gouges, chips, or cracks
✔
Scratches on cast aluminum that penetrate through the finish exposing the aluminum
✔
Failure of burning mechanism/component
✔
Umbrella mechanisms and ribs**
✔
Fabric gazebo or cover sling
✔
Matching pieces
✔
✔
✔
✔
Food & Beverage Stains such as:
Coffee
Chili
Chocolate
French fries
Ice cream
Juice
Milk
Mustard
Pizza
Popcorn
Popsicle
Potato Chips
Salsa
Sausage
Spaghetti
Wine
Accidental Damage To wood and other hard cabinet seurround surface such as:
Gouge
Bubbling
Cigarette burn
Chip
Cracking
Peeling
Heat mark
Liquid mark
Scratch
Checking of finish
Electric Insert Failure, caused by:
Blower motor
Fuse
Circuit board
Remote sensor
Wiring
Flame motors
Rug Area Complete
Protection Plan
Protect your new area rug from the stains and damage of a well-lived life.
Dig in when you're hungry - anytime, anywhere! We'll keep your new rug fresh underfoot. The Guardsman® Area Rug Complete Protection Plan lets you Furnish Fearlessly, knowing the expert Guardsman technicians can clean and repair your area rug to a look you'll love for a long, long time.
Covered Stains and Damage*
Food and beverage stains
Human and pet biological stains (except perspiration, hair, and body oils)
Border tear from specific incident (up to 6" long)
Food & Beverage Stains such as:
Barbecued Ribs
Coffee
Chili
Chocolate
French fries
Ice cream
Juice
Milk
Mustard
Pizza
Popcorn
Popsicle
Potato Chips
Salsa
Sausage
Spaghetti
Wine
Blueberries
Human & Pet Biological Stains such as:
Blood
Saliva
Urine
Vomit
Accidental Damage, Such As:
Border tear (up to 6")
Massage Chair Complete
Protection Plan
Protect your new area massage chair from the stains and damage of a well-lived life.
Enjoy your luxurious massage chair for many worry-free years to come. The Guardsman® Massage Chair Complete Protection Plan lets you Furnish Fearlessly, knowing the expert Guardsman technicians can remove stains and repair your massage chair to a look you'll love for a long, long time.
Covered Stains and Damage*
Any household stains
Human and pet biological stains (except perspiration, hair, and body oils)
Broken zipper
Seam separation
Burns
Punctures, tears, cuts, rips**
Springs, frames, mechanisms, motors, levers, power, and remote cords used for sleeper, reclining, and inclining applications
Electronic components such as power outlets, lighting, USB ports, massage mechanisms, docking stations, etc.
Household Stains Stains such as:
Grass
Cosmetics
Mud
Ink
Glue
Tar
Bleach
Marker
Grease
Crayon
Oil
Lotion
Human & Pet Biological Stains such as:
Blood
Saliva
Urine
Vomit
Food & Beverage Stains such as:
Barbecued Ribs
Coffee
Chili
Chocolate
French fries
Ice cream
Juice
Milk
Mustard
Pizza
Popcorn
Popsicle
Potato Chips
Salsa
Sausage
Spaghetti
Wine
Blueberries
Accidental Damage** Such As:
Cigarette
Ballpoint pen ink
Burn
Scissors cut or puncture
Separated seam
Rip or tear
Broken zipper or button
Mechanism failure
Call Guardsman® at 800.253.3957 to file a claim. Have your receipt and plan number handy.
Remember to:
READ YOUR PLAN carefully to understand what's covered (and not covered) and how to get the help you need.
BLOT STAINS with a clean, dry cloth before calling Guardsman®, but do NOT attempt to clean the stain further until instructions are given.
ACT FAST because many stain issues are time-sensitive... so is your plan. You must report your claim within 30 days of when the stain or damage has occurred. The sooner the better.
*This information page is not your Protection Plan. See the Plan terms and agreement conditions for a full explanation of the coverages, limitations, and exclusions. Ask your sales associate to review a sample of the Plan before purchasing. If you have not received your Plan within 14 days of your furniture delivery, please call 800.253.3957. Plans are subject to applicable state taxes.
Guardsman US LLC, PO Box 88010, Grand Rapids, MI 49518, is the plan administrator and obligor except in Florida where the obligor is WCPS of Florida, Inc., PO Box 1189, Bedford, TX 76025 and Washington where the obligor is Warrantech Consumer Product Services, Inc. PO Box 1189, Bedford, TX 76025
** If these components were covered by an original manufacturer's warranty and such warranty has expired.
Did you not purchase Guardsman or are you outside of your 1-year warranty period?
Submit your claim with ServCo. Your single source for on-site cleaning and repair service, extended service programs, and associated products worldwide.
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